Billing Cycles & Due Dates

Utility bills are mailed weekly based on specific 30-day cycles. Customers who have not received a utility bill within that 30 day period should contact our office for billing information at (904) 310-3400.

All payments are due 25 days from the statement date.

If full payment is not received by the "Due Date" indicated on the statement, a disconnect notice will be mailed and a late charge of 1.5% will be accessed monthly on any unpaid balance. Pay your total balance due by the indicated "Due Date" to avoid interruption in service due to nonpayment.

Please include bottom portion of bill when making payments.

Allow 7 – 10 days for all mailed payments.

Financial Assistance

Contact the following agencies for help with paying your utility bill:

Barnabas Center
(904) 261-7000

Hope House
(904) 321-0435

Northeast Florida Community Action Agency
(904) 261-0801