ONLINE BILL PAY
The payment website is currently down until further notice. Please call the Utility Billing office at (904) 310-3400 to make a Visa or MasterCard payment over the phone. You may also make a payment in person at 1180 South 5th Street.
Additional payment methods accepted: cash, check, money order, and electronic payments (through your bank or E-Pay service). Setup automatic withdrawal from a checking or savings account by completing the Auto Withdrawal Authorization Form located on the City website under Utility Billing / Payment Methods.
We apologize for any inconvenience this may cause.
To Our Sanitation Customers:
The City of Fernandina Beach has had an influx of illegal yard debris; trash; house hold items & debris; and construction debris dumping in the city limits over the last year. A reminder that placement of yard waste (no more than 3 cubic yards) and trash on a residential property by a business is prohibited in City Limits, unless it originated from that residential property. Large amounts of extra trash, household items and debris should be scheduled with Advanced Disposal for pickup (904) 261-7186. All construction debris and debris from clearing vacant lots must be removed by the owner or the person performing that work.
Residential garbage and recycling containers are to be out by the street no earlier than 6:00pm the night before your pick-up day and must be brought back in by 8:00pm the day of your pick-up.
Central Business District (Downtown) garbage and recycling containers can be put out by the street after 6:00pm the night before your pick-up day and must be brought back off the street after the container(s) have been emptied at the earliest convenience of the owner, tenant or occupant, or by 11:00am, whichever is later.
Absolutely no garbage or recycling container, residential or commercial, can be left out by the street indefinitely. They must be stored on the property of the owner, occupant, or tenant, by whom the garbage is accumulated.
In order to better serve our citizens, the City of Fernandina Beach is in the process of implementing new billing software. We will introduce the improved programs April 2018. We look forward to the challenges ahead and to a successful conversion.
New Business Hours (beginning November 1, 2017)
Monday - Friday 8:00am - 4:00pm
Sewer, Refuse & Stormwater Exemptions
Attention: You may qualify to be exempt from sewer, refuse, and stormwater fees.
On January 3, 2017, the City Commission approved Resolution 2017-07 amending the guidelines for sewer and refuse fee exemptions adding provisions for stormwater fee exemptions. Please review the Exemption Guidelines and Application for eligibility.
Love Your Neighbor Donation ProgramCall our office at (904) 310-3400 to ask a Customer Service Specialist for more information or simply complete the Donation Application and return it via email, fax, mail, or in person. For assistance with your utility bill, please call The Salvation Army at (904) 321-0435. They also have a number of programs available to individuals or families in need.
Funds and Contributions
Money donated to the COFB Love Your Neighbor Donation Program stays in the community. All contributions are collected by the City. There are no administrative fees, so all contributions go to the needy for utility assistance.
The City of Fernandina Beach in partnership with The Salvation Army is pleased to present a program designed to provide aid necessary to help local families pay their City utility bills in times of financial hardships. You can sign-up to make a monthly donation of a fixed amount from $1.00 to $5.00 or make a one time donation/pledge of any amount.